FAQ

Find answers to the most frequently asked questions about the dguard eCall system.

eCall

  • Can I cancel the emergency call?

    Yes, while preparing the connection to the control center, the emergency call can be cancelled within 15 seconds by pressing the dguard SOS button several times. The button must be pressed at least twice to cancel.

    If it is already too late for the SOS button to stop the call, you can still use your dguard connected headset to inform the emergency control center that you do not need help.

    No headset connected? Then you can call the rescue centre on 112 and inform them that no rescue operation should take place.

  • Can I provide a different number for the emergency call?

    You can use the dguard eCall app to specify who, in addition to the rescue coordination centre, should be informed in the event of a crash. This contact person will then receive a message via email or SMS.

  • How do you avoid false alarms?

    We included our test riders in the development process from the very beginning. As part of that, we made sure to use riders with the various riding styles and with different types of motorcycles. Thanks to the installation of the dguard system on the motorcycle, and due to the fact that an emergency call requires that all readings indicate a crash, we were able to eliminate false alarms as much as possible.

  • If I park my motorcycle and the SOS button is pressed (e.g. by children), will an automatic emergency call be made?

    No, the emergency call can only be activated if the ignition is switched on.

  • In which countries can I use dguard?

    dguard can be used in the following european countries:

    • Andorra
    • Belgium
    • Bulgaria
    • Denmark
    • Germany
    • Estonia
    • Finland
    • France
    • French Guiana
    • Greece
    • Guadeloupe
    • Ireland
    • Iceland
    • Italy
    • Croatia
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • Martinique
    • Mayotte
    • Monaco
    • Montenegro
    • Netherlands
    • Norway
    • Austria
    • Poland
    • Portugal
    • Romania
    • San Marino
    • Saint Barthélemy
    • Saint-Martin (French part)
    • Sweden
    • Serbia
    • Slovakia
    • Slovenia
    • Spain
    • Czech Republic
    • Turkey
    • Hungary
    • Vatican City
    • United Kingdom
    dguard country map
  • Which rescue coordination centre will be called?

    dguard eCall uses the national rescue coordination centres (not an in-house call centre) to summon help as quickly as possible.

  • Why is Switzerland not covered?

    In Switzerland, the 2G (GSM) mobile network will be switched off. Since dguard operates in this network, the function of the system in Switzerland can unfortunately no longer be ensured. In the remaining European countries, however, the function will remain for the next few years according to our information.

  • Will eCall soon become a requirement for motorcycles?

    eCall is the name for an automatic emergency call system. New passenger cars have an eCall obligation since 2018, but this does not currently apply to motorcycles. In particular, Motorcyclists are very vulnerable on the road, so let's hope for a safer future.

App

  • Can I manage multiple vehicles with the app?

    Yes, you can manage multiple motorcycles with the app. Every motorcycle with a dguard system can be added to your vehicle list. From this list, you simply select the motorcycle for which you want to change the settings.

  • Does the app function offline, as well?

    We recommend using the app with an active internet connection to be able to use all functions to their fullest extent.

  • How do I delete my account in the dguard app?

    You can easily delete your account in the dguard app yourself directly in the app.

    To do this, navigate to the "My dguard account" section in the menu on the left-hand side of the app.

    For Android: Select the "Delete account" function in the 3-dot menu next to your email address.

    For iOS: Press the "Delete account" button.

    Important note: By executing the "Delete account" function, all data associated with your account will be irrevocably deleted and cannot be restored.

  • Must the dguard app be switched on all the time?

    The dguard app is generally not required for the functionality of the system.

    For the push notification in case of an attempted theft, to see your tours and to change your settings, you will of course need the app.

System

Theft Warning

Data Protection

  • Do you guarantee protection of my personal data?

    Data recorded by dguard can only be accessed by the user through their personal account. Neither digades nor any third party makes any use whatsoever of the data or the tours ridden. For example, the user alone decides whether their tours can be recorded, saved, and shared, if applicable.

  • Is the cloud connected to German servers?

    The cloud servers are located in Germany.

  • What data is stored in the dguard cloud?

    The following data is stored in the dguard cloud:

    Current location: If you have activated the theft warning, your current location is transferred to the cloud when you start and turn off your motorcycle. The current value always overwrites the older location. A history of your route is only saved if you have activated the tour diary (see "Tour data"). If the theft warning is not active, no location in the cloud is recorded.

    Accident data: In the event of an accident, only the current location and the vehicle type (= motorcycle) is transferred to the rescue control centre. In order to comply with legal obligations, we also have to store this data (location, vehicle type) in the cloud.

    Tour data: If you have activated the touring roadbook function in your app, your current location and other data (altitude, speed, name of the tour, assignment to the motorcycle) will be transferred to the cloud. You can delete the tour data at any time.

  • What is the dguard cloud?

    The dguard cloud stores the data required to use all eCall features and the additional dguard functions (see question "What data is stored in the dguard cloud?")

  • Where can I find my customer data?

    You can find your data in the dguard app under "My dguard Account".

Touring roadbook

Costs

Can´t find your question?

Contact our dguard contact representative:

contact support via email