Find answers to the most frequently asked questions about the dguard eCall system.
Can I cancel the emergency call?
Yes. While the connection to the rescue coordination centre is being established (within 15 seconds), the emergency call can be cancelled by pressing the dguard eCall button twice.
Can I provide a different number for the emergency call?
You can use the dguard eCall app to specify who, in addition to the rescue coordination centre, should be informed in the event of a crash. This contact person will then receive a message via email or SMS.
How do you avoid false alarms?
We included our test riders in the development process from the very beginning. As part of that, we made sure to use riders with the various riding styles and with different types of motorcycles. Thanks to the installation of the dguard system on the motorcycle, and due to the fact that an emergency call requires that all readings indicate a crash, we were able to eliminate false alarms as much as possible.
If I park my motorcycle and the SOS button is pressed (e.g. by children), will an automatic emergency call be made?
No, the emergency call can only be activated if the ignition is switched on.
Is there a backup in case of a cable failure?
The backup battery ensures that the dguard works smoothly.
Which countries can I use dguard in?
The dguard eCall system can be used anywhere in Europe. Expansion to other countries will be tested in the future.
Which rescue coordination centre will be called?
dguard eCall uses the national rescue coordination centres (not an in-house call centre) to summon help as quickly as possible.
Will eCall soon become a requirement for motorcycles?
New passenger vehicles are required to have eCall as of 2018, but this is currently not the case for motorcycles. If eCall becomes a requirement for motorcycles, we will offer a no-cost software update function for your dguard eCall system. This will ensure that you have an eCall system for your motorcycle that meets the eCall requirements.
Can I manage multiple vehicles with the app?
Yes, you can manage multiple vehicles with the app. Each vehicle fitted with a dguard emergency call system can be entered on your vehicle list.
Does the app function offline, as well?
We recommend using the app with an active internet connection to be able to use all functions to their fullest extent.
Must the dguard eCall app be switched on all the time?
The dguard eCall app is not required for crash detection or the emergency call. You do need the app if you want to adjust your settings or test your system.
Can I switch the dguard system off when I don’t need it?
Yes, you can quickly and easily switch the dguard eCall system off at any time.
Can I use the system for my quad, trike or sidecar?
No, this is not possible at present (July 2018) as it requires a different crash detection system to the dguard eCall system. We are working on it.
Does the system need to be maintained?
No, the system’s hardware does. You can stay up to date with software updates for the dguard app via the Google Play Store and the Apple Store: Updates will be listed here.
What will happen if I’m on the road and can’t get reception?
dguard has standard coverage throughout Europe via the GSM mobile net using the Telekom network. If this is not available, dguard automatically defaults to a different network in the specific region.
Which brands of motorcycle is dguard suitable for?
You can use dguard eCall on all motorcycles. It is important to have sufficient space on your motorcycle (for example, underneath the seat).
Can the anti-theft alarm be switched off?
Yes, the anti-theft alarm can be activated or deactivated via the app at any time.
How and when will I be notified of an attempted theft?
Once the sensor detects an unauthorised movement, you will be informed directly by the dguard app and SMS (if this setting is activated in the app).
How much power does the anti-theft alarm system draw during sleep mode?
The anti-theft alarm system uses less than 100 µA in sleep mode.
How quickly is the anti-theft alarm system activated?
When you switch off your motorcycle’s ignition, the dguard button will flash six times to show you that the anti-theft alarm system is switched on. As long as your motorcycle is not moved for at least 10 seconds after that, the monitoring system is armed.
Speicherung der Daten
Do you guarantee protection of my personal data?
Data recorded by dguard can only be accessed by the user through their personal account. Neither digades nor any third party makes any use whatsoever of the data or the tours ridden. For example, the user alone decides whether their tours can be recorded, saved, and shared, if applicable.
Is the cloud connected to German servers?
The cloud servers are located in Germany.
What data is stored in the dguard cloud?
Data relating to the current location of your motorcycle, your touring data, and all data that must be given to the rescue coordination centre is stored in the cloud. These include the GPS coordinates and your motorcycle type, as well as speed, travel directions, delays, and elevation in meters during your tour.
If you record your tour, you can either save it or delete it at the end of the tour. You can also subsequently delete tours at any time, of course.
What is the dguard cloud?
The dguard cloud stores the data required to use all eCall features and the additional dguard functions.
- Where can I find my customer data?
Does installation by a dealer cost extra?
You will determine the system installation costs with your dealer. Generally, one to two hours is required for installation.
How much does dguard cost?
You can purchase the dguard eCall system from our certified dealers (> dealer map <). The system costs EUR 569.00 for your motorcycle, and an annual use fee of EUR 29.90 will be charged, starting in the third year.
Will I have any other costs?
You make a one-time payment of EUR 569.00 for dguard emergency call system. This includes two (2) years of use. After that, a minimal royalty of under EUR 30.00 per year is due for using the system.
Does the motorcycle touring log begin recording automatically?
No, the touring log is started manually in the dguard app.
How can I transfer touring data to mobile navigation devices?
If you want to repeat your tour at a later date or recommend it to other motorcycle fans, you can export your tour from the app as a gpx file and then transfer it to a mobile navigation device.
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